Choose between the Premium and Standard Support Plans
Premium (24×7) Support Plan
Premium Support is highly recommended, particularly for larger deployments and customers that want 24×7 technical support. In addition to 24×7 phone support for critical issues, the Premium Support Program includes all major release upgrades at no additional charge.
Standard Support Plan
This plan is included in the annual maintenance for every client license. It covers business hour technical support via telephone, e-mail, and web-based support requests. Web-based support includes access to a comprehensive library of technical notes, white papers and other resources and online support requests.
Service Level Agreement:
For more information on the definition of severity levels and response times, please view our Technical Support Service Level Agreement (SLA).
Support Plan Comparison
Phone, e-mail, and web-based support requests 5am to 5pm PT, Mon-Fri (except business holidays)
Access to technical notes and white papers
24 X 7 Technical Support
Guaranteed response times based on severity level
Discounts on upgrades, additional licenses and new products
Upgrades to minor releases and maintenance releases
Upgrades to major releases*
* Product upgrades associated with the Premium Support offering do not include separately licensable components, unless those components have been purchased along with Premium Support.
Contact your sales representative to get support today.