Support Plans

NetMotion Software offers two distinct Support Plans for enterprise customers: Maintenance Support and Elite Support.

Elite Support Plan

Get the maximum business value from NetMotion software with our Elite Support Service. An Enterprise Support Engineer will help you optimize your environment from a bottom-line perspective, provide access to value-added services from NetMotion, and serve as your personal contact and escalation liaison for all your support issues.

Maintenance Support Plan

Staying current on your NetMotion support agreement is highly recommended to help you maximize the return on your mobile investment. NetMotion offers a wide range of support including live technical support (24x7x365), an online knowledge base, self-service customer portal, and customized technical support to help you increase operational efficiencies.

In addition to 24×7 phone support for critical issues, the Web-based support includes access to a comprehensive library of technical notes, white papers and other resources and online support requests.

Service Level Agreement:
For more information on the definition of severity levels and response times, please view our Technical Support Service Level Agreement (SLA).

Support Plan Comparison

Technical Support

Maintenance

Elite

Phone, Email & Web-based Support: 5am to 5pm PT, Mon-Fri (Except Business Holidays)

SupportedSupported

Access to Technical Notes & White Papers

SupportedSupported

Guaranteed Response Times (Based on Severity Level)

SupportedSupported

Dedicated Enterprise Support Engineer

Supported

After-Hours Support

Supported

Yearly On-Site Visit

Supported

Product Support

Maintenance

Elite

Discounts on Upgrades, Additional Licenses & New Products

SupportedSupported

Upgrades to Minor Releases & Maintenance Releases

SupportedSupported

Upgrades to Major Releases*

SupportedSupported

* Product upgrades associated with Elite Support offering do not include separately licensable components, unless those components have been purchased along with Elite Support.

Contact us today to discuss your support needs.