New Industry Survey Reveals Network Management Gap in Enterprise Mobile Data Deployments
Seattle, WA – March 12, 2013 – Rysavy Research and NetMotion Software today announced the results of their Trends in Enterprise Cellular Network Data Usage survey. Carefully analyzing responses from more than 400 networking professionals in a variety of industries, they discovered that connectivity challenges, a lack of visibility into the performance of deployed assets and troubleshooting difficulties were the highest ranked concerns, significantly higher than concerns about security or controlling costs. Respondents also reported difficulty selecting carriers based on their number one priority – coverage quality – and then measuring and troubleshooting that coverage in real-time.
The survey defined cellular data deployments as technology deployments that involve enterprise mobile employees accessing business applications – such as Computer Added Dispatch (CAD), work order or CRM applications – through cellular data networks in the field. Questions were limited to the usage of cellular data only (not voice) by mobile employees on company-owned devices such as laptops, tablets or handhelds.
The full report is now available as a free download.
Respondents overwhelmingly stated that their mobile data deployment is critical to their organization’s success. The survey also revealed five critical gaps companies are facing in their mobile data deployments:
1) Connectivity is the Top Concern
Improving connection reliability was cited three times more often than other challenges, including security and cost control. Breaks in connectivity threaten the productivity of employees and can become a source of job dissatisfaction. Intermittent connections also strain customer service quality and response times while hampering IT support resources.
2) A Need for Troubleshooting Tools
Respondents cited a lack of tools that help troubleshoot the everyday challenges with cellular networks that their employees are using to access applications and data, like dropped connections, slow data transfer, no ability to connect and other issues. While more than half reported they have no tools for troubleshooting, other respondents cited relying on information collected via trouble shooting calls with end users or calling their carrier’s help desk. This places a burden on employees to describe their connectivity issues, and does not provide a reliable way to collect real data. Among those with troubleshooting difficulty, common challenges included: replicating user issues, visibility into true coverage, and the cost, resources and reliability of drive tests.
3) Choosing Carriers is Difficult
Thirty-one percent of respondents said they find the process of selecting a cellular carrier to be challenging, mostly because they weren’t sure which carriers deliver the best coverage. Among those who said that selecting a carrier is not a challenge, the top criteria for selection is coverage quality. This factor was mentioned more than twice as often as any other. Difficulty in carrier choice is commonly caused by a lack of empirical data about connection reliability, throughput and levels of use.
4) Tracking Inventory Should be Easier
Forty percent of respondents admitted it was difficult to track mobile inventory. This group complained about the time that manual methods take and the lack of automated-inventory tools. One-third report the problem is a lack of visibility into either the use of the modem, or the identity of the modem’s user.
5) No True way to Measure Cellular Performance
Nearly one-half indicated they have no methods to gather data on their cellular data deployments. Respondents were asked about their ability to measure certain aspects of cellular data use, including 2G/3G/4G usage, disconnection rates, application use and coverage trouble areas/dead zones. Less than one quarter of respondents indicated they could measure any one of them. Nearly one-half said they could not measure any of them. The ability to gather these statistics impacts the ability to give field workers reliable connections and performance, keep investments right-sized for the business and costs under control.
“Organizations need visibility and management tools for these cellular networks and the devices used by employees to increase the success of their data deployments. Without it, they’re driving blind and can’t tackle even the simplest task, like selecting the best performing carrier or troubleshooting dropped connections. What’s needed is ongoing, all-encompassing visibility; that’s what it will take for a business to improve their return on investment.”
President, Rysavy Research
Rysavy Research defines a total solution as one that can:
- Measure, track and provide visibility into how the cellular data assets are used.
- Reveal where those assets are performing well or poorly.
- Provide actual when-and-where performance and connectivity data for speedy troubleshooting.
- Show which carriers provide the best connections and value within the organization’s specific service area, based on data collected by devices carried by actual users in the field.
Rysavy Research and NetMotion Software often host webinars to provide overview and analysis of the related data, and its effect on industries with mobile data deployments. Follow NetMotion Software on LinkedIn or Twitter for updates.
About NetMotion Software
NetMotion provides security solutions for millions of devices deployed around the world, including 7 of the 10 largest airlines, 85% of US public safety agencies, and a variety of other major organizations ranging from utilities and healthcare to logistics and legal sectors. Customers choose the NetMotion platform for its powerful software-defined perimeter (SDP / ZTNA), experience monitoring and mobile-first enterprise VPN functionality. These solutions stand out for their ability to actively improve the employee experience, validated by a satisfaction rating of 97% and an NPS of 91. NetMotion is headquartered in Seattle, with offices in Victoria, Chicago, London, Tokyo, Sydney and Frankfurt.
NetMotion®, NetMotion Mobility®, NetMotion Diagnostics® and NetMotion Mobile IQ® are registered trademarks of NetMotion Software, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.
About Rysavy Research
Rysavy Research, LLC specializes in wireless technologies including Wi-Fi, Bluetooth, 3G to 4G, WiMAX, LTE and LTE-Advanced, wireless security, M2M, mobile commerce, and mobile platforms. We have expertise in spectrum, including demand, capacity, and spectrum sharing. We also provide deep technical insight into technology capability, balanced with a thorough understanding of market dynamics. We have been doing this for over eighteen years, are highly respected, and are well connected.