U.S. Foods

U.S. Foods employs approximately 5,000 territory managers, whom regularly meet with the company’s 250,000 customers to build and submit kitchen restocking orders via mobile devices.

The
Situation

Because of spotty connectivity and a limited, traditional VPN solution, the ordering process was plagued by constant disconnections and restarts, frustrating territory managers and customers alike. This led many managers to stop work at 4 p.m., head home to more reliable connectivity and place orders before the 5 p.m. deadline—costing US Foods many valuable productive hours.

Because updates and patches were only executed during monthly in-office sales meetings, IT issues often went unsolved for long periods of time.


The Results