Customer Success Story:

The Challenges

Keeping a workforce connected and productive across a variety of terrains is a challenge for any company. In the case of TasNetworks, field workers were often frustrated by devices that looked connected but weren’t and dropped connections in poor coverage areas. Compounding these issues, the IT team had limited visibility into what was really going on throughout the remote network. Plus, end users found themselves wasting critical time due to disruptions caused whenever Windows timed out while roaming between Wi-Fi and cellular networks, especially if it occurred during a mobile work manager sync. Their workaround was to connect their devices via Ethernet at each depot, and wait for the sync to complete, often wasting several hours each day.

After learning about NetMotion from another Australian utility, TasNetworks started a PoC to solve the field workers’ connectivity issues. Once COVID-19 restrictions started taking effect and all employees suddenly found themselves working remotely from home, their existing SSL VPN couldn’t scale to accommodate the 1100+ workforce, so the decision was made to go with NetMotion company-wide, including office workers using desktops and laptops from their new home offices.