Customer Success Story:

Oppy replaces DirectAccess with NetMotion, resulting in immediate end user experience improvement

The Challenges

Oppy is a leading North American fresh produce distribution company with headquarters in British Columbia, Canada and over a dozen offices throughout North and South America. The company sources produce from more than 26 countries and delivers to retailers, wholesalers and foodservice operators across the U.S. and Canada, as well as export markets.

Oppy’s 350+ employees need secure access to company resources and data to keep operations running smoothly. While the group started the year with a list of IT projects and priorities, things quickly changed when they had to set everyone up to work from home after the COVID-19 outbreak. Support calls spiked as users tried to connect from home, and their expectation of a seamless ‘office-like’ experience was not being met. Employees were having trouble connecting to the files they needed and sometimes had to reboot multiple times a day, creating a lot of frustration for everyone.

IT was in process of replacing DirectAccess with another Microsoft product, AlwaysOn, because they are embedded in the Microsoft ecosystem, but they changed directions because of timing and all the infrastructure required to make it work. Instead, they needed an easy-to-deploy, software-based mobile VPN that was going to keep their employees working from anywhere. They also needed a solution that had good technical support so if an issue came up, someone would pick up the phone, not respond the next day.

“Once COVID hit and everyone had to work from home, our timeline to replace DirectAccess was accelerated. After reading a blog post by Richard Hicks recommending NetMotion’s seamless solution, we tried it and pretty much everything he said there was true – within a couple of clicks we had it installed and implemented.”
Mirza Dedic, Director, IT Security and Infrastructure
Oppenheimer Group

The Solution

Oppy uses NetMotion’s remote access solution to provide an exceptional user experience for their remote workforce, eliminating dropped connections and multiple logins. The IT team optimizes traffic through policy by sending a portion of the traffic to the corporate network through an encrypted tunnel, and approved traffic straight to the internet. The policy and prioritization engine gives them the flexibility they need to maintain an agile IT strategy.

The Results

NetMotion delivers an easy to implement, mobile-first DirectAccess replacement that supports the Oppy’s existing and future remote access strategy. End users have a seamless experience with a single login across any network while enjoying ‘office-like’ access to data and files from anywhere. NetMotion also provides the IT team with the ability to optimize bandwidth by monitoring and controlling traffic.

Replaced DirectAccess easily, without disrupting business operations
Eliminated support calls related to remote access issues and connectivity
Quickly transitioned entire staff to ‘work from home’ during pandemic office closure
Provided secure and reliable access to corporate files and data from anywhere

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“Biggest difference I’ve noticed about using NetMotion is that nobody sends support request emails complaining about not being able to access their line of business applications or that they are having connection problems. I am a very happy customer. I’m glad I found you guys!”