Customer Success Story:
The Challenges
The rural areas served by Leicestershire Police posed some unique challenges. Officers on patrol were routinely frustrated by failed connections whenever the signal dropped below 3G, making it nearly impossible to do their jobs. They needed a better VPN – one that could securely retain and improve connectivity over all sorts of networks, including 2G, 3G, Wi-Fi, ADSL and 4G, to give mobile users reliable access to applications and data. Officers also required access to the 999 emergency systems, reporting, and all the Home Office software so they could communicate with London and conduct full crime investigations.
The Results
As police forces throughout the U.K. are constantly challenged to do more with fewer resources, NetMotion has given Leicestershire Police a win-win — providing greater efficiency and a better end user experience.
- All officers and staff now fully mobile-enabled
- Virtually eliminated dropped connections and glitches, even in poor network conditions
- Greater officer presence in the field because more work can be done away from the station
- One-person IT department maintains NetMotion for 4,000+ users, because it is easy to deploy, maintain, and support
- Decreased connection-related support calls and trouble tickets to IT
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