Customer Success Story:

IBB modernizes its secure remote access with NetMotion by Absolute ‘as a Service’, resulting in an upgraded user experience and fewer support calls

The Challenges

IBB is a full-service UK law firm that provides its clients with legal expertise in property and construction, corporate and commercial, employment, litigation, and more. The IT strategy at IBB requires secure, seamless connectivity for employees working from anywhere. Because fee earners must handle highly sensitive customer information, any new technology must adhere to the strictest compliance requirements.

The 2020 global pandemic and lockdown magnified concerns with the legacy VPN technology that was in place at IBB. These VPN issues became apparent when IBB’s support team was required to diagnose problems occurring on workers’ home networks and devices. They had difficulty understanding why users experienced consistent disconnects while working outside of the office.

That’s when Appurity, IBB’s valued technology partner introduced NetMotion by Absolute’s secure remote access solution. Appurity knew the solution could address IBB’s visibility issues, provide a more stable connection, and improve the company’s overall end user experience.

The Solution

Once IBB replaced its existing VPN tool with NetMotion by Absolute, the organization gained unparalleled insights into their mobile workforce. The solution not only provides the IBB IT team with the visibility they need to troubleshoot remote workforce issues, but it proactively improves the user experience for every user on any network. This is thanks to the software’s proprietary traffic optimization capabilities.

By opting for NetMotion by Absolute’s cloud-hosted SaaS deployment option, IBB is executing on a hybrid cloud IT strategy and is positioning itself for future growth towards a zero-trust environment.

“We started off with Microsoft Always-On during the lockdown, which solved the initial problem of getting everyone connected but it is a bit of a nightmare to fix when it goes wrong because there is very little logging on it. It is very hard to find out what the underlying issue is.”
Sam Luxford-Watts | Director of Information Technology
IBB Law

“After our NetMotion trial, we decided to move forward with it because it saved my service desk team hours and hours of trying to diagnose problems and as a result, users receive a better experience. NetMotion gave us the visibility we needed to be able to have a more reasoned conversation with the user and offer specific information about their setup, identify the underlying issue with their connection and in many cases recommend a solution.”
Sam Luxford-Watts | Director of Information Technology
IBB Law

The Results

As law firms continue to support a ‘work from anywhere’ workforce, NetMotion by Absolute’s cloud-based platform provides the flexibility needed to meet changing IT environments, while keeping end users productive.

Decreases connection-related support calls and trouble tickets to IT, saving the support teams hours of time every day
Improves visibility, allowing IT to proactively identify, diagnose, and fix remote working issues using bandwidth and connection reports
Provides a flexible remote access solution that can grow with a hybrid cloud IT strategy

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