Customer Success Story:

Reliable mobile connectivity keeps Sheriff’s deputies safer in Coweta County, Georgia

The Challenges

Communication with first responders is an absolute must for sheriff’s departments. For Coweta County, Georgia, a crashing VPN was causing frustrating communication outages that prevented front-line personnel from receiving vital alerts. “It was very common to have between three to five deputies lined up at my door because they couldn’t connect,” said Systems Analyst Josh Chambers. At times, the VPN status indicator would freeze, showing an incorrect status. “The interface would show green when it shouldn’t,” said Chambers. Officers could not reliably receive alerts, so they could not be sure whether a vehicle’s driver was armed and dangerous. Clearly, network connectivity was a mission-critical problem that had to be solved.

The Solution

Connectivity is now 100 percent reliable, allowing officers and staff to safely stay in touch throughout the County. The mobile analytics capability in NetMotion’s solution keeps the IT staff informed. “I can easily track things like launch counts, usage details, battery status, terminations and network errors,” said Chambers. His staff can quickly pinpoint and solve user problems like seized modems and general coverage issues. “We have yet to see the ‘No logon servers’ message,” said Chambers. Plus, onboarding was seamless: A new user types in their credentials, Active Directory verifies, then NetMotion runs the data up the chain. “I could do the install from a thumb drive, in the car, in a minute and a half.”

Now when a deputy shows up at the office, it’s not connectivity issues. The connectivity is extremely stable for us.
Josh Chambers, Systems Analyst, Sheriff’s Office
Coweta County, Georgia

We’ve taken connectivity problems out of the equation, 100 percent.
Josh Chambers, Systems Analyst, Sheriff’s Office
Coweta County, Georgia

The Results

Coweta County replaced its crash-prone VPN with the dependable NetMotion solution and now IT staff easily manage upgrades and monitor usage. Mobile connectivity is 100 percent reliable, keeping deputies safe while on patrol.