Customer Success Story:

NetMotion enables Alan Boswell Group to work from home seamlessly, while providing an exceptional end user experience

The Challenges

Alan Boswell Group is an independent insurance broker and financial planning firm, known for its excellent customer service and expert advice on insurance, risk management and financial services. The Group serves clients all over the UK from ten regional offices, with financial advisors, claims personnel, and management frequently needing to access sensitive data from home or out at a client’s location. Often, cellular and Wi-Fi connectivity is unreliable, making it difficult to stay productive and complete jobs due to disconnects and repeated logins. The Group desperately needed a more robust remote access solution. After first evaluating and purchasing NetMotion, the IT team was suddenly faced with the unexpected challenge of transitioning the entire staff to a work from home environment because of the COVID-19 pandemic. Not only did the IT team need to provide equipment for remote working, it also needed to ensure that employees had access to all of the files and systems that they had used in the office while ensuring a seamless user experience without disrupting the business.

The Solution

The company embarked on a radical plan to eliminate fixed seating at its offices and gave its mobile workforce the tools they needed to create a more productive and efficient work environment. As part of its digital transformation, working hours were also made completely flexible, giving employees the freedom to work from anywhere at any time.

Moving to NetMotion was a breath of fresh air. It just works!
Tom Fisk, IT operations manager

We managed to get 360 employees working from home in less than 72 hours thanks to NetMotion’s simple install and seamless user experience. It was as easy as putting a PC in the boot of their car and sending them home.
Tom Fisk, IT Operations Manager

The Results

NetMotion delivers a modern, remote access solution that will serve as the fundamental technology to support Alan Boswell Group’s existing and future mobile strategy. IT can quickly resolve any connectivity issues, giving end users a seamless experience with a single login across any network. Importantly, the organisation also remains compliant with UK financial authority regulations which require an always-on tunnel.

“With the sudden shift to working from home, many businesses will need to reassess their remote access strategies” said Fisk, “Virtual meetings have been forced upon lots of people and will become the new normal for many organisations. I’m looking forward to what the future holds and how modern technology, like NetMotion, will be the foundation.”

Successfully transitioned 360 staff to ‘work from home’ in 72 hours
Simplified remote troubleshooting for IT
Enhanced user experience with secure, seamless access to home and third-party Wi-Fi networks
Secure and reliable access to documents from anywhere, even out in the field
Enhanced business continuity during pandemic office closure

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