FAQ What is the new NetMotion platform? NetMotion is a security platform with software defined perimeter (SDP), digital experience monitoring (DEM), and enterprise VPN solutions that enables organizations to secure resources and remote workers in a way that actively improves the end user experience. Want to know more? Check out this blog post. What’s new in the platform? For the first time, IT leaders can get full visibility into all device network activity without the need to tunnel traffic. IT can even control access at the endpoint, so you can block any traffic you don’t want, by category or threat type. The new NetMotion platform also includes an SDP solution – a more intelligent way to deliver secure remote access, protecting both users and resources in a way that improves the experience of working remotely. It is a new install for all customers to enable all the amazing new security, control, and visibility features the platform has to offer and is available for free to all customers with a NetMotion Complete subscription. Contact your account manager to schedule a time to discuss your migration path to the new platform today. To learn more, read the What’s New Doc here. What is NetMotion SDP? NetMotion SDP provides a more intelligent way to deliver secure remote access, protecting both users and resources to improve their remote work experience. – Full visibility to devices outside the corporate perimeter from network status and app usage to categorization and risk profile – Continuous risk assessments using and dozens of data points to power access policies – Conditional access to any online destination, public, SaaS, and private. Restrict unsanctioned access to enterprise resources, no matter where they’re hosted NetMotion is the only remote access solution to provide both SDP and VPN in a single platform, helping organizations modernize their remote access strategies in a way that actively improves the user experience. To find out why it’s better to have both SDP and VPN in one platform, read this blog post. What is NetMotion Experience Monitoring? NetMotion presents rich insights on the real-time experience of remote and mobile workers, providing both proactive and reactive ways of improving it. – Diagnostics on device and network issues to empower helpdesk teams – Rich analytics on network performance outside the corporate perimeter, from cellular to public Wi-Fi – Real-time geolocation dashboards – Reputation and categorization of domains visited by remote workers What is NetMotion Enterprise VPN? NetMotion provides the only VPN purpose-built with mobile workers in mind, using patented technologies to optimize web traffic, enhance video calls and stabilize the network. – Actively improves the employee experience – Unbreakable connectivity using tunnel and session persistence – Video and audio optimizations – Powerful policy and prioritization engine How do I know if I need the new platform? If your company hosts at least one application or resource on premise (like 98% of businesses) along with cloud and SaaS hosted apps, Gartner and others recommend using a combination of SDP & VPN to protect users and resources adequately. I’m already using the NetMotion Suite, what does this new platform mean for me? By migrating to the new NetMotion platform, you’re in for an improved experience, a streamlined architecture, and full visibility into all device network activity without the need to tunnel traffic – all for a simplified price. Check in with your account manager for more information on how to migrate to the new NetMotion platform. I’m currently a NetMotion customer with a maintenance agreement, how do I get the new platform? The new NetMotion platform is a new install for current customers to enable all the amazing new security, control, and visibility features the platform has to offer. Contact your account manager to schedule a time to discuss your migration path to the new platform today. How long does it take to install and configure the new platform? It takes an average of 60-90 minutes to install and configure the NetMotion platform. Do I need new hardware to migrate to the new platform? The required server specifications were updated for the new platform (6 cores, 16 GB RAM). Customers will need to meet those specifications before deploying on virtual machines or in their managed cloud. Is there a cloud version of the NetMotion platform? Yes. NetMotion can be installed in private cloud instances, such as AWS and Azure. It is also available as a hosted offering. Contact your account manager to check if you are eligible as this service is rolled out. Do I have to convert all my existing NetMotion licenses to subscription before I migrate to the new platform? Yes, you’ll need convert to Complete subscription licenses to migrate to the new platform. I only use the policy and VPN functionality in Mobility, why do I have to pay for all the additional features of the new platform? Organizations’ IT strategies need to be flexible enough to adapt to the ever-changing threat landscape and NetMotion’s new platform allows for a seamless transition from VPN to SDP. If your company hosts at least one application or resource on premise (like 98% of businesses) along with cloud and SaaS hosted apps, Gartner recommends using a combination of SDP & VPN to protect users and resources adequately. A great deal of NetMotion customer feedback was the main driver to simplify the product offering into one platform with centralized management, making it easier to buy, and easier to get everything customers need to secure their deployment. Can I use an SDP without a VPN? The new NetMotion platform can be used to analyze data, apply policy and manage user access without using the tunnel at all. For the strict definition of SDP in terms of connecting to and protecting resources, the platform does make use of a tunnel – a feature common to all SDP solutions. How does NetMotion’s SDP differ from alternative SDP solutions? Alternative solutions require all traffic to be analyzed and processed in the cloud, with minimal diagnostics and a rudimentary tunnel creating a poor experience for employees. NetMotion is the only major platform that includes both an SDP and a VPN with centralized management, making it ideal for the 98% of organizations with both cloud and on-premise resources. This allows for gradual migration to zero trust principles and full cloud adoption. Competitors only offer a standalone SDP, making it difficult to manage a separate VPN and SDP client, with two consoles, two clients and two policy engines. NetMotion distributes the access enforcement out to each device on the mobile edge, which provides better, more scalable security and optimized routing. NetMotion SDP improves the experience for remote workers, with an optimized tunnel, rich diagnostic tools and frictionless policy enforcement. Why do I need subscription when all I want is better connectivity for my remote workers? Most companies prefer to pay-as-they-go for software, and a subscription forces NetMotion to continually provide value. You pay a much lower upfront cost with subscription, making it easier to purchase, and you get the flexibility of not being locked in to a long-term, expensive investment allowing for rapid, affordable scaling in either direction Consider moving to NetMotion Core. it is the only enterprise VPN purpose-built for mobile and remote workers. The price is as low as $5 per month, per device. How does the NetMotion platform work to control access to publicly accessible hosts and resources? Access based on domain names, including wildcards, and based on reputation/risk and categories. You can control access to specific websites, for example, only to websites approved for ordering supplies or to approved file storage applications, while denying access to unapproved sites or to categories of sites that are not approved or of questionable valuable for work, like dating sites or adult and pornography. I currently use Diagnostics, how does my Diagnostics deployment change in this new release? The Diagnostics capabilities have been rolled into a single client with the new NetMotion platform, and the standalone Diagnostics product is no longer supported. To get all the features of Diagnostics plus additional reporting, visibility, and trouble-shooting abilities, speak to an account manager to find out more about what this means for your environment. By integrating the Diagnostics capabilities in to the new NetMotion Platform, the data collection capabilities are further enhanced to include application and host/URL intelligence. We’ve also added all the data collection capabilities to the MacOS platform. All this combines to provide stronger authentication support, more powerful reporting, and enhanced diagnostic intelligence and end user monitoring. I’m running Mobility 9.x or older, what happens to my licenses when this new version comes out? Your Mobility 9.x or older licenses will continue to work. However, only licenses that are converted to the new NetMotion platform subscription can migrate to the latest version of NetMotion and beyond. What is the difference between an SDP and a VPN? VPN is designed to allow users to connect a corporate network, using simple authentication to determine user access. VPNs generally allow broad access. SDP is designed to connect users discretely to individual resources, using a real-time contextual risk assessment to determine user access. SDP generally allows only fine-grained, contextually-appropriate access. Why should my business make the investment in SDP? The main benefits of SDP are that it further fortifies the door to thwart hackers from breaching company resources or data easily. Even if credentials are stolen, without approval those resources are still protected from unsanctioned access. This substantially reduces the potential attack surface for organizations. SDP also protects resources from attacks, and most crucially limits unwanted access to a single application, no matter where it is hosted. Wondering when the best time is to invest in SDP technology? This blog post might help. What is ZTNA? Zero Trust Network Access. Zero trust is a principle that NetMotion SDP embraces, restricting access to resources by default. ZTNA is oftentimes used interchangeably with SDP – it’s effectively a term preferred by Gartner to describe the same thing. Want to learn more? Check out our blog post here. What support resources are available for the new platform? There are several ways to access support and services for NetMotion products: Search NetMotion’s new knowledge base for answers to your questions or check out the new community discussion in the customer portal. Customer Portal. What kind of training do you provide for the new platform? NetMotion offers a variety of online , instructor-led certification classes for customers. Click here to learn more and register for a class.