From those responses we were able to categorize the results into five key areas:
- Tools and software
- Security and compliance
- Collaboration and communication.
These findings are important because they can help a business figure out not only what’s causing the most headaches for employees, but also understand where they can invest in order to keep employees more satisfied while increasing their productivity.
The Impact of Underperforming Tools
Not surprisingly, connectivity issues ranked the highest in our survey, with most people identifying problems like disconnects and slow speeds as the most frustrating part of their work life. In addition, underperforming tools and software were a common annoyance, with 23 percent of mobile workers citing legacy systems as a top 5 frustration. On top of that, poorly optimized mobile apps were ranked as the fourth most frustrating issue for mobile workers overall.
Key Findings: Underperforming Tools & Software
Here is an excerpt from the report:
Many IT decisions were made years ago, yet today’s users still live with – and in most cases simply tolerate – them in order to do their jobs. Often those decisions were made in an overwhelmingly desktop-centric work environment, and totally fail to support the significantly more mobile workforce present in the modern enterprise.
There are examples everywhere of this phenomenon. Among the most common is a reliance on legacy VPNs, such as Microsoft’s DirectAccess. While the underlying need behind these technologies remains, many of these solutions were designed for environments in which network connections were reliable and high-speed. That environment simply does not exist for a mobile workforce. As a result, mobile workers regularly struggle to work with products simply not built for the typical working conditions of 2019.
Dated technologies not fit for a mobile environment are among the most frustrating impediments to a high-quality employee experience. In a similar vein, there are technologies developed even today that do not adequately support the mobile worker.
Smaller screens already make work more difficult for those working on tablets and smartphones. Poorly designed apps and websites can compound this issue – a failure to build responsive interfaces or support mobile inputs can be infuriating for employees using these devices. One individual polled during the research carried out by NetMotion even suggested that she would like to find a way to bring two full size monitors with her while working off-site, as getting anything done without them is much harder.
Belt-mounted portable desktop setups aside, there are multiple changes that IT leaders can make to better cater for the mobile employee.
These include developing or purchasing truly mobile-centric software that not only provides a quality user experience in navigating and accessing data, but one that also retains the core functionality of desktop versions. Ultimately, with more work being done away from a desk than behind one, IT teams must consider the mobile worker at the heart of any meaningful investment decisions.
Advice for Dealing with Underperforming Tools and Software
- Select workplace apps and web-based tools that deliver a world-class mobile experience
- Update legacy, desktop-centric systems with solutions designed for a mobile-first workforce
- If working with custom-built enterprise apps, do not compromise on core functionality between desktop and mobile versions
To learn more, download The Mobile Employee Experience Report.