Ensuring a seamless work experience for the employees at an organization is no simple feat. Furthermore, the events of 2020 have significantly complicated this prerogative, creating an uphill battle for companies adjusting to a remote working environment.
The latest research from NetMotion by Absolute shows that ensuring compliance and managing risk is more challenging for IT teams with distributed workers vs. office-based ones.
You may not be surprised by this, but what may interest you is exactly what these challenges are and how they can affect organizations within various industry verticals.
Categorizing the challenges
People and culture
Getting the appropriate skills and personnel in place to foster a culture that supports a low-risk hybrid working environment isn’t as easy as it might seem. When faced with no longer needing to work from the office, many employees struggled to maintain the same level of productivity. Without the collaboration and support the centralized office inherently provides, employees are also more likely to engage in shadow IT if they feel that their IT team is too slow to respond or inaccessible.
Processes and policies
The vast majority of corporate processes and policies typically do not account for employees who are predominantly working outside of the office. In most cases, completely new policies must be created and enacted to ensure workers are aware of restrictions and best practices when working outside of the corporate owned and managed network. These policies can be lengthy and complex, making it difficult to ensure (or even track) compliance.
Tools and technologies
Having the correct tools and technologies in place to support a low-risk remote working culture is perhaps the most significant challenge. Centralized, perimeter-based security tools have previously been the standard for organizations. Now that the workforce is distributed, companies must implement the proper tools and technologies to ensure secure, productive working environments for employees outside of the four walls of the office.
According to the survey results from NetMotion by Absolute’s recent Future of Work report, most IT leaders agree that the biggest challenge in managing risk rests with the technology itself – namely, having the right tools in place to mitigate risk (54.1%).
Having the appropriate skills and personnel in place is less of a barrier, with only 18% of organizations struggling to establish a culture that supports hybrid working. Just over a quarter (27.9%) of IT leaders instead point to processes and policies as an inhibitor to hybrid working success.
When it comes to industry, there’s somewhat of a difference in opinion. Those working in healthcare and professional services are especially concerned about finding the right risk management tools, while those in the public sector are the most likely to be worried about personnel and culture. This may imply that government agencies face unique challenges with recruitment and talent retention.
Additionally, it seems as though processes and policies are the priority when it comes to transportation/logistics organizations. These companies rely on the creation of company policy, more so than any other industry, to avoid risk and ensure compliance when it comes to remote working.
Every single industry must cope with the challenges that come with remote working. It’s a matter of opinion in terms of which challenges are the greatest, and how exactly these organizations should cope with those challenges.
Nonetheless, a key takeaway from this analysis is that without the proper tools in place to manage remote workers’ security and mitigate risk, every company is at a disadvantage.
If you’re interested in increasing the security of your remote workforce while upping your team’s visibility (regardless of where your employees’ work takes them), contact us today. Your team simply cannot manage risk in the dark.
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