No discussion about workplace productivity is quite the same without mentioning the incredibly powerful and ubiquitous Microsoft 365 suite of Office applications, including Word, Excel, PowerPoint and Outlook. Since launching more than two decades ago, these applications have spread from the desktop to the cloud, and are installed on hundreds of millions of PCs, Macs, tablets and smartphones around the world.
For small business and large enterprises alike, Microsoft 365 is the gold standard in tools for creating, collaborating and sharing documents, spreadsheets, presentations and messages. With the ability to save and share all of this work to the cloud, Microsoft 365 helps organizations of every size protect their valuable data while allowing employees to multitask on almost any device.
Our hyper-mobile workforce needs
With so much of our working lives now relying on our ability to create and share content from our devices, connectivity has become one of the most critical contributing factors to worker productivity and satisfaction.
Having become a subscription service, Microsoft 365 offers users the most up-to-date and feature-rich applications, with new functionality being added on a regular basis, such as multi-lingual document dictation in Word and Outlook.
Today, with so many employees working from home or shifting to a hybrid environment, the needs of a hyper-mobile, distributed workforce have added considerable complexity to network and security teams in every organization. The main challenge facing these teams is how to ensure that workers stay connected – wherever they are and whatever networks they are using – while also keeping them safe and productive, with access to the applications, data and services they need.
Visibility and security
Using legacy tools, this is very rarely an easy task. In addition to the heightened number of phishing and other attacks targeting remote workers, troubleshooting device and application problems is a huge uphill battle. When those devices are connected to Wi-Fi and cellular networks not owned or operated by the organization, traditional remediation tools have very little visibility or control over what’s happening, leading to big headaches for IT teams and frustration with unresolved tickets for users.
For agile organizations using Microsoft 365 today, the NetMotion platform with its zero-trust security and connectivity tools brings the perfect combination of visibility and insight into the entire employee experience. This can streamline connectivity of applications to prioritize mission critical work while reducing bandwidth constraints.
Investing in Microsoft 365 comes at a considerable cost. Importantly, NetMotion helps IT leaders confirm how well (or not) Microsoft 365 is being used by the workforce. It not only tells them whether employees are leveraging all of the tools at their disposal, it also reveals issues that employees may be having with applications but haven’t taken the next step of filing a support ticket. NetMotion shows the IT team exactly what’s going on and enables them to proactively find solutions, reducing the overall number of trouble tickets and giving employees more time to focus on their jobs.
- Experience monitoring & visibility
Whether it’s Outlook, Word, Excel, PowerPoint, OneNote, SharePoint, OneDrive, or Teams, providing employees with access to these applications does not in fact mean that they will use them in the most productive fashion. This can either be due to a lack of understanding or worse, issues with access from a technical perspective. These problems regularly go unseen – especially when employees work remote. NetMotion brings these issues to the forefront with complete visibility to the network and endpoint for admins, regardless of where users are working.
Take action with policy
Not only does NetMotion provide your team visibility, it enables them to take action based on their insights. If for example, a group of users is demonstrating low usage of SharePoint, admins can dig into this trend, and determine the issue. How are these users sharing files? Is there a heavy usage of a shadow IT tool that might be the culprit? Armed with information, your admins can take the necessary steps to either block risky tools or educate users on best practices.
NetMotion has the innate ability to optimize traffic and reduce latency but it can do so much more than that to increase productivity. Based on a recent study, 50% of remote workers would rather suffer in silence than bring issues to IT. With the NetMotion platform, users don’t need to actively speak up. They are simply taken care of when admins are alerted to and can resolve issues immediately. This boost in productivity cannot be undervalued.
To learn more about how Microsoft 365 users can leverage their investment, check out the M365 data sheet here.