Are Tablets a Game Changer for Field Service Workers?
NetMotion recently teamed up with PennWell’s PennEnergy Research division to find out what electric, gas and water utilities have to say about their mobile deployments. With over 250 individual responses, the survey uncovered some interesting realities about tablet use for field service workers. Nearly 97% of respondents are using tablets in their mobile deployments with 61.8% using a mix of both tablets and laptops in the field. This indicates a significant rise in adoption, but are tablets a game changer for the field service industry?
The survey reveals that only 3.9% of organizations surveyed have actually replaced laptops with tablets as their primary device. This may indicate that tablets have a long way to go before completely replacing laptops in the field.
One interesting finding uncovered by our survey is that tablets, rugged or not, still lack the durability required for most field service applications. For some organizations, this means using tablets as a supplement to laptops (as seen in 31.6% of respondents) but for others, the calculated risk and cost of replacing and servicing a tablet deployment is well worth the benefit. And although tablets can be cheap and easy to replace, cost alone will not drive adoption in the field service industry.