The Sky’s the Limit: Mobility in Airport Operations
With passengers, bags, flight crews, airframes, ground crews, service vehicles and airport personnel constantly on the move, you would think that mobile technologies are a natural fit for airports. And you would be right.
NetMotion Software’s knowledge brief, Seamless Wireless Takes Flight: Unified, Intelligent Network for Airport Operations, takes a look at the many roles mobile technologies play in airport operations, and the uses to which airlines and airports will put them in the future.
Collecting and accessing real-time data, both terminal-side and airside, requires access to multiple Wi-Fi access points and networks, as well as 3G and 4G networks from mobile operators. The connections must be able to persist through coverage drops or when the computing device needs to switch to a different network. Given the time-sensitive nature of the information and operations they support, this continuity is vital.
Mobile Performance Management software handles the complexities. It allows multiple Wi-Fi and 3G/4G networks to behave as one. A single sign-on gives workers continuous access throughout the shift, while the software automatically handles the transitions between networks. The software automatically switches to Wi-Fi connections when available, while compression and optimizations greatly reduce data consumption to lower the cost of using 3G and 4G networks.Knowledge Brief Overview
Next time you’re waiting to board a flight, you’ll understand more about the intricate web of interdependent steps that goes on to getting you on the plane and your flight out on time. Mobile technologies play a big role. You’ll also learn that as airlines move to make flying more of a self-service experience, that customer service isn’t going away. In fact, there are few examples of how they’ll be going all-out to use customer service through mobile devices as a strategy to win your travel dollar.