Picture this…

You’re driving to your first meeting of the day offsite, whilst simultaneously dialed into your quarterly conference call. You’re hoping your name doesn’t come up as you head towards the tunnel leading out of town.

Just as your car begins its decent underground, you hear your boss on the line asking you a question. You hope your Skype call holds up, but you’re well aware that it probably won’t on the low bandwidth cellular network.

This is a situation millions of remote workers encounter daily. It’s also a perfect example of where Quality of Service makes a difference.

What is QoS?

Quality of Service (QoS) is a term that was coined to reference any technology that manages data traffic to reduce packet loss, latency and jitter on the network.

Issues Resolved by QoS

Packet loss is something that occurs when networks become congested and routers and switches start dropping packets. When packets are dropped during real-time communication such as voice or video calls, the user experiences gaps, pauses and sometimes even complete disconnects.

For more information on dealing with network packet loss, check out our previous post on How to Fix Packet Loss.

Jitter is the result of packet loss. This happens when there is network congestion or route changes in traffic (usually due to congestion). Too much jitter on the network degrades the quality of communication.

Latency is the time it takes a packet to travel from A to B; it should be as close to zero as possible. If a VOIP call, for example, has high latency, the user will likely encounter poor quality with audio and video communications.

QoS controls and manages network resources by using various tools to optimize data traveling over the network.  

Business Applications of QoS

Enterprise networks must provide consistent service to employees as their critical applications send and receive tremendous amounts of data over the network.

The first responder, for example, needs access to her applications while traveling to a disaster site. The home healthcare nurse requires patient records as he heads to a patient’s home. Interruptions to application service due to congested networks is not only incredibly frustrating for the worker, it wastes valuable time and hinders productivity.

Worldwide, organizations use Quality of Service tools like those found in NetMotion solutions to meet the traffic requirements of sensitive apps (like real-time voice and video) and prevent degradation of quality (including packet loss, jitter and latency).

What is QoS for mobile?

NetMotion’s mobility products utilize built-in Quality of Service to deliver mission-critical services. Here’s how we do it:

1) NetMotion Prioritizes Real-time Traffic
NetMotion ensures critical apps supersede all other data traffic so workers can make calls on congested networks.

2) NetMotion Enables Seamless Roaming
NetMotion maintains a continuous connection through coverage gaps and across networks, meaning teams won’t get disconnected or experience time-outs.

3) NetMotion Overcomes Extreme Packet Loss
NetMotion uses packet loss recovery to recreate lost packets and restore video and voice quality.

4) NetMotion Maintains Device Health and Compatibility
NetMotion scans and updates devices remotely so that they are always up-to-date and equipped to handle real-time application connections.

Keen to find out more?

There’s no need to accept poor QoS as your new reality. If you’re unsatisfied with your Quality of Service, whether it be from an investment in a video conferencing service or in a custom internal application, contact us today.

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