Did you know that the average office worker wastes 22 minutes every day troubleshooting general IT-related issues? This adds up to more than two weeks of lost productivity every year for every full-time employee.
Now think about how much more time people spend resolving issues when they’re working outside the protected environment of a corporate office. For many employees, working remote often comes with the stress of poor connectivity, problems accessing necessary data and documents, and problems using common unified communication tools like Skype and Webex to engage with customers and colleagues in different locations.
Mobility without Compromise
There’s no doubt that mobility is an incredible enabler for our economy. With more than 70% of our total workforce expected to be mobile by 2020, it’s critical that IT leaders understand and resolve the issues facing mobile workers. What frustrates them about their devices and their mobile experience? What tasks waste the most time and lead to a loss of productivity? What issues generate the most IT trouble tickets? The list goes on.
In 2019, we take WiFi and phone data connections for granted, so it can be easy to assume that mobile work no longer comes with technology pitfalls. But it does.
To answer some of these questions, NetMotion conducted research into the daily lives of mobile workers, to uncover the things that cause the most frustration and adversely affect their work performance. An initial open survey was undertaken to surface the sixteen most common issues that employees encountered. This was followed by a survey of 285 mobile employees working for North American organizations. These individuals were asked to rank the 16 factors in order of how frustrating they are when trying to get work done remotely, with the order of questions randomized to prevent order bias. Relative rankings were then weighted to give an overall score out of 10 for each issue, giving us the very first Mobile Frustration Index.
Why did we conduct this research? Because we value the Employee Experience (EX) for all workers and understand that improving EX for mobile workers can bring enormous benefits to any organization.
The Top 3 Frustrations for Mobile Workers
1) Slow Network Speeds
The biggest problem facing mobile workers? Simple. Networks just aren’t fast enough. Compared to well-resourced corporate networks, it seems that 4G and public WiFi hotspots just don’t offer enough speed to reliably get work done.
2) False Connectivity with No Throughput
A huge frustration for many employees is when devices show a strong connection – either to LTE or WiFi – but online services fail to connect. Despite apparently being connected, all too often websites will not load, and real-time apps won’t work at all. Annoying.
3) Network Disconnects
It’s no surprise that mobile working typically involves being physically mobile too. When switching between different types of networks, often the connection is dropped altogether. The same happens in rural or congested areas. Dropping out of a network like this is the third-most frustrating issue for mobile workers.
The Mobile Frustration Index Top 10
For a look at the full top 10 list of factors causing mobile workforce frustration, download The Mobile Frustration Index infographic.