NetMotion Diagnostics®

With zero visibility outside the firewall, IT departments find problems with mobile devices are notoriously difficult to diagnose. NetMotion Diagnostics® reveals the root cause of connectivity-related problems, whether on the mobile device, GPS unit, corporate servers, or across any of the private or public networks being used. It dramatically speeds resolution of issues with remote devices to ensure mobile users stay productive.

Check Out NetMotion Diagnostics® in Action

Monitor Your Field Team

Connect your IT team to what’s going on in the field. With real-time updates, you can know exactly what your workers are experiencing, so you can improve it. You’ll also have access to the mobile diagnostics data you need to make well-informed decisions about your mobile deployment.

Solve Mobile Issues Faster

Eliminate unnecessary calls and frustration – with a single click, isolate and resolve the root cause of your users’ connectivity issues and get them back to work faster. With NetMotion Diagnostics, you only have to rely on one tool to locate and fix connectivity issues remotely.

NetMotion Diagnostics extends network visibility outside the corporate firewall, dramatically increasing time-to-resolution while cutting helpdesk costs.

Troubleshooting and Issue Resolution with Mobile Diagnostics

Quickly Identify Root Cause and Troubleshoot Chronic Connectivity Problems

Minimize downtime by quickly identifying problems and solving with pinpoint accuracy

Reduce support costs by eliminating unnecessary work and accelerating mean-time-to-repair

Troubleshoot, diagnose and report across all networks including cellular, Wi-Fi and Ethernet

Use Location Intelligence to Improve Services and Identify Security Problems

Use geolocated reports gathered from devices in the field to understand network availability and coverage

Receive alerts and access detailed information about use of unsecured networks and rogue access points

More accurately determine the level of mobile services required for a given user, or group of users

Improve End User Productivity and Customer Experience

Ensure mobile workers have access to the best coverage and the fastest network technologies

Drive more informed decisions regarding devices, networks, coverage plans and service level agreements

Automatically launch and receive Diagnostics reports from the field using NetMotion Mobility® policy controls

Integrate Seamlessly With Your Existing IT Environment and Tools

Export data to business intelligence and SIEM tools such as Splunk, IBM QRadar and others

Report data such as connects/disconnects, location, failures, and usage by networks and applications

Track device configuration, phone number, ESN, firmware and other inventory information

“[We] know who the technicians are, where they are, what they’re doing, and whether and how often they’re connected.”

– Martin Day, Technical Lead, Severn Trent


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