Check Out NetMotion Diagnostics® in Action
Monitor Your Field Team
Connect your IT team to what’s going on in the field. With real-time updates, you can know exactly what your workers are experiencing, so you can improve it. You’ll also have access to the mobile diagnostics data you need to make well-informed decisions about your mobile deployment.
Solve Mobile Issues Faster
Eliminate unnecessary calls and frustration – with a single click, isolate and resolve the root cause of your users’ connectivity issues and get them back to work faster. With NetMotion Diagnostics, you only have to rely on one tool to locate and fix connectivity issues remotely.
NetMotion Diagnostics extends network visibility outside the corporate firewall, dramatically increasing time-to-resolution while cutting helpdesk costs.
Troubleshooting and Issue Resolution with Mobile Diagnostics
Quickly Identify Root Cause and Troubleshoot Chronic Connectivity Problems
Minimize downtime by quickly identifying problems and solving with pinpoint accuracy
Reduce support costs by eliminating unnecessary work and accelerating mean-time-to-repair
Troubleshoot, diagnose and report across all networks including cellular, Wi-Fi and Ethernet
Use Location Intelligence to Improve Services and Identify Security Problems
Use geolocated reports gathered from devices in the field to understand network availability and coverage
Receive alerts and access detailed information about use of unsecured networks and rogue access points
More accurately determine the level of mobile services required for a given user, or group of users
Improve End User Productivity and Customer Experience
Ensure mobile workers have access to the best coverage and the fastest network technologies
Drive more informed decisions regarding devices, networks, coverage plans and service level agreements
Automatically launch and receive Diagnostics reports from the field using NetMotion Mobility® policy controls
Integrate Seamlessly With Your Existing IT Environment and Tools
Export data to business intelligence and SIEM tools such as Splunk, IBM QRadar and others
Report data such as connects/disconnects, location, failures, and usage by networks and applications
Track device configuration, phone number, ESN, firmware and other inventory information
“[We] know who the technicians are, where they are, what they’re doing, and whether and how often they’re connected.”
– Martin Day, Technical Lead, Severn Trent
Learn about life with reliable mobile diagnostics.
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